Akhanda Yoga UK Grievance Procedure
A complaint is an expression of dissatisfaction, either written or spoken. An individual or a group can make a complaint. You may wish to complain if you are not satisfied with the way you have been treated, the service you have received or the tuition you have received from your teacher.
Akhanda Yoga UK recognises that complaints are an important part of customer feedback.
All complaints will be investigated fully and fairly
Complaints will be dealt with in confidence. The only exception to this is when others could be put at risk by matters referred to in the complaint.
If the complainant is not happy with the result of the response to the complaint, they will have the right to appeal to the teachers’ industry body such as Yoga Alliance UK.
Akhanda Yoga UK is a Teacher Training School, which is committed to ensuring that its services and courses are of the highest quality. The complaints procedure enables the school to respond clearly and properly to complaints and to recognise when and why people are not satisfied with its service and course, so we may improve them.
There are three stages that you may wish to follow to try and resolve the issue.
Speak to the individual(s) concerned and try to resolve the complaint informally on the day.
Out line the details of your complaint by letter or email, send it to the person who will investigate the complaint.
Your complaint will be acknowledged within 3 working days from date received.
If you are not satisfied with the response to your complaint then outline the reasons for your dissatisfaction by letter. Email this to Yoga Alliance UK or the appropriate industry body.